Please also visit our “Terms and Conditions” section establishing the use, terms of sales and services, disclaimers and limitations of liability governing our website.
1.1 Personal data that we collect
We collect information from you when you register on our site, place an order via our e-commerce platform, subscribe to our newsletter, complete our surveys or fill out the contact form.
This includes the information you provide to us and which will enable us to contact you, such as your name and surname, age, postal address, e-mail address, contact details on social networks and phone number.
Your personal account information: username and password and your latest purchases, preferences and comments / feedbacks shared.
Technical information about the computer system or other technological device you use to access our website. As well as information about the use of the website: pages visited and duration of visit.
Financial and payment information required to fulfill an order or use to make a purchase, such as your credit or debit card information.
1.2 Use made of your personal data
Any of the information we collect from you may be used in one of the following ways:
Customer service. We use your personal data for customer service purposes, including responding to your enquiries.
Customer experience. We use your personal data to improve and personalise your experience on our website, in order to best meet your needs.
Transaction processing. We use your personal data to process and ship your orders. This involves the use of certain personal information and payment information. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
Marketing and other promotions. We use your personal data to provide you with information about goods or services (e.g. newsletters) or conduct and administrate a contest, promotional offers, and surveys. This use of your personal data is voluntary, which means that you can oppose the processing of your personal data for this purpose by referring to detailed unsubscribe instructions at the bottom of each e-mail.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business and online experience.
1.4 Personal data protection
We offer the use of a secure server. All sensitive data such as credit card number, is transmitted via “Secure Socket Layer” (SSL) technology and then encrypted into our payment gateway providers database. These data are only accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
Because we value your privacy we have taken the necessary precautions to be in compliance with the Mauritian Online Data Protection Act. We therefore will not sell, trade, or distribute your personal information to outside without your consent.
As part of the Mauritian Online Data Protection Act, all users of our web site may make any changes to their information at any time by logging into their account and going to the “edit account” page.
1.5 Service Providers
We use external suppliers to help us operate our business (e.g. transaction processing, web site operating and development, promotional services and data analysis).
Service providers, and their selected staff, are only allowed to access and use your personal data on our behalf for the specific tasks that they’ve been requested to carry out, based on our instructions, and are required to keep your personal data confidential and secure. Where required by applicable law, we will provide a list of the providers processing your personal data.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights.
1.6 External links
Occasionally, at our discretion, we may include third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites/links.
1.7 Contact us
Café La Fournaise
Les Bruleries de la Fournaise Ltée
Royal Road, Industrial zone
Riche Terre, Mauritius
(+230) 249 22 41